Privacy Policy

ALCO may collect certain personal information about you, either directly or through our partners, affiliates, or associates. The personal information may be collected in person, over the telephone, through the mail or over the Internet. The information that we may collect or obtain includes, but may not be limited to:

• your contact information such as your name, address, title, telephone number and email address.
• information about your transaction history which may include your beneficiaries.
• information about banking information (including direct deposit information), birthdate, and possibly death certificate and will documentation, and
• responses to health screening questionnaires.

ALCO collects and uses personal information about you in order to manage our business and provide goods and services to our customers and other stakeholders. We collect personal information only for the following purposes:

• to create and maintain a responsible business relationship with you and provide ongoing service. For example, we may collect and use personal information in order to provide payroll or collect bank account information to ensure timely payments by direct deposit of monies owing to you.
• to maintain our business and operations on your behalf. We need to collect or use personal information to provide settlement reports, or to alert you about environmental incidents in your area; and
• to meet our legal and regulatory requirements. Collecting and using personal information is required for us to meet our contractual obligations to you, or our legal and regulatory obligations.

The following are situations where we may share some personal information about you with others:

• Subject to applicable laws, we may disclose your personal information to a government agency, court, or law enforcement agency.
• We may disclose your personal information to public authority or, if in our reasonable judgement, it appears that there is imminent danger to life or property that could be avoided or minimized by disclosure of the information.
• We may disclose your personal information where the personal information is publicly available; if a business transfer or change in ownership occurs; or, for additional purposes with your consent where such consent is required by law.

ALCO considers personal information provided by you to be private and confidential and accordingly we treat it with care. ALCO:

• will not collect, use, or disclose your personal information for any purpose other than those identified in this Privacy Statement, except
• with your consent or as permitted by law to do so.
• will use contractual protections to protect personal information from unauthorized use and disclosure while it is in the custody or control of third-party service providers.
• will protect the privacy and confidentiality of your personal information with reasonable security safeguards appropriate to the sensitivity level of the information; and
• will keep your personal information accurate and up to date as necessary for the purposes identified in this Privacy Statement.

Unless you contact us to advise us otherwise, by receiving this Privacy Statement, you are deemed to acknowledge and agree that you have consented to the collection, use and disclosure practices set out in this Privacy Statement as they relate to your personal information. You may withdraw this consent at any time by advising ALCO in writing. However, this withdrawal is subject to the terms and conditions of any contractual agreements you have with ALCO and other legal restrictions.

Your use of ALCO’s website may result in the automated collection of data that can potentially be used to identify you. An automated collection method that may be used is “cookies”. Cookies are types of browser data that may include Internet Protocol (IP) addresses, WIFI details and user data captured when accessing systems or websites. Cookies provide system analytics and assist organizations with site maintenance or operational system requirements. With most internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.

At any time, you may request that ALCO correct or update your personal information by advising ALCO in writing. ALCO will use reasonable efforts to ensure that your personal information is accurate and current.

If you have any requests, questions or comments about your personal information or this Privacy Statement, you may contact us in one of the following ways:

Email: info@alcoenergysolutions.com
Phone: 780-465-9061
Mail: ALCO Energy Solutions LP 5203 75 St NW, Edmonton, AB T6E 5S5
Attention: Ann Kochu, Marketing Manager (Please mark envelope CONFIDENTIAL)